FAQs

Sentient FAQs

Where is Sentient based?

We are based in Perth, Western Australia.

Why don’t you have many product reviews?

We launched Sentient on July 1, 2026, so we are brand new and working hard to get our glasses out there and get that customer feedback as soon as possible.

Is Sentient stock in Perth or drop shipped from overseas?

We do not drop ship, all our stock is right here in Perth. 

It allows us to check every pair of Sentient glasses before they are shipped, ensuring you get a ready to wear product in brand new condition.

Do you offer free shipping? Yes!

Yes! All orders include free express shipping Australia-wide.

Does Sentient offer free returns?

We offer a full refund on full-priced items for change of mind returns, provided the returned product is returned to us in brand new, unworn condition. Please review our full Exchanges & Returns Policy for more information.

Can I get magnification added to my lenses?

Yes we offer a reader version of all Sentient models, including 0.5, 1.0, 1.5, 2.0 options.

Can I add my personal prescription to Sentient glasses?

We do not offer prescription lensing currently, but, our frames are crafted from premium optical grade acetate that allows for lens replacement by your optometrist.

How much do Sentient glasses affect colour accuracy?

Our Clear_28 lens range is designed to have a minimal impact on colours, perfect for all day wear by those who need a clear view of their work. Photographers, videographers, and interior designers for example.

Our Amber_95 lens range are designed for afternoon and evening wear, and do affect colour significantly, which is key to blocking 95% of blue light.

Shipping, Tracking, Delivery FAQs

Do you offer free shipping?

Not at this time. We currently express-ship for free Australia-wide.

How long does shipping take?

We process and ship orders within 1–2 business days. Delivery typically takes 3–7 days.

Reader lensed orders will take an extra 7 working days for delivery as these are custom fit.

How can I change or cancel my order?

Orders are usually dispatched on the next business day after an order is completed, occasionally on the same business day.

Once an order has been dispatched, shipping costs are non-refundable, but we still offer a full change of mind refund on full priced product orders. For more information on this, please review our full Exchanges & Returns Policy.

To cancel an order, email direct to contact@sentienteyes.com.

Do you ship internationally?

No, not at this time. We currently express-ship for free Australia-wide.