Returns & Refunds
We want you to be completely satisfied with your purchase.

If you change your mind, we offer a full refund on full-priced items, provided the returned product is returned to us:

• Within 14 business days of the date your order was delivered;
• In original, unused condition;
• Free from damage or signs of wear;
• In its original packaging, including glasses case, box and cleaning cloth;
• Once your return has been received and inspected, the approved refund will be processed to your original method of payment.

Return Shipping
Unless a product is deemed faulty, customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot accept responsibility for items lost in transit.

Sale & Discounted Items
Items purchased on sale are not eligible for change-of-mind returns or refunds.

Products That Do Not Meet Return Conditions
If a returned item does not meet the conditions outlined above, we may be unable to process a refund. In these circumstances, the product can be returned to you at your expense. Return shipping charges must be paid before the item is dispatched from our warehouse.

Faulty Products
If you believe your product is faulty, please email images and information to contact@sentienteyes.com. Faulty products will be assessed in accordance with our Warranty Policy and your rights under the Australian Consumer Law.